The leader in ground handling excellence,
partnering in our customers' success

Founded in 1946

It's more than
just a job

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Whatever you do, do it well.

Jardine Aviation Services is a market leader in providing customised ground handling services, including passenger services, ramp operations, baggage and cargo handling, flight control, load planning and crew care. With over 70 years of experience at Hong Kong International Airport, the Group serves over 60 international passenger and cargo airlines.
Having its own dedicated on-airport training facilities, the Group is also an official IATA Regional Training Partner, providing aviation professionals from across Asia with some of the industry's most advanced operational and safety training programmes. The Group also holds interests in aviation and travel agency businesses in Hong Kong and China. JASG is a joint venture between the Jardine Matheson Group  and China National Aviation Corporation (CNAC).

Focusing on sustainable development.

We believe that society is a cycle. We hope that tomorrow will be better than today. Today we need to care about the life and environment of the next generation.

Whatever you do, do it well.

JASL and JATS were the first ground handling companies at Hong Kong International Airport to attain ISO9001 and ISO14001 accreditations. Furthermore, JATS was the first ramp handling company in Hong Kong to attain AHM804 accreditation from the International Air Transport Association (IATA).
Apart from quality assurance initiatives, JASL and JATS had intensive involvement and taken a leadership role to partner with IATA in developing global standards for the IATA Safety Audit for Ground Operations (ISAGO) programme. We are proud to be the first ISAGO accredited ground service provider in the Asia Pacific region in March 2009.

Operations Control Services

light operations
Crew administration / centralized crew administration
Load control / centralized load control

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Check-in Services

Check-in functions at Terminals 1 and 2, In-Town Check-In facilities and SkyPier 
Reception and Boarding Services Gate services for arrival and departure flights
VIP meet and greet services
Lounge receptionist
Baggage Lost and Found Services Lost baggage tracing
Ticketing and Passenger Information Services Ticketing and reservation services at the ticketing counters in Terminals 1 and 2
Hotline services on flight information and general enquiries
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Cargo Tracking and Tracing

At JASL Cargo, we consider your business our business. When thinking from our clients' perspective, we understand that punctuality and the safe arrival of every shipment are critical. To put your mind at ease, our business partner Hong Kong Air Cargo Terminals Ltd (Hactl) can offer you two quick and easy ways to check on the status of your shipment wherever you are and whenever you want.
Please visit www.hactl.com and go to cargo tracking

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News

JASG recognized for excellence in customer service and safety innovation at HKACE Award 2017

JASG is proud to be recognized in the Hong Kong Association for Customer Service Excellence Award 2017. Our Passenger Services Contingency Team wins the bronze award in the Team Award – Field & Special Service category. Our safety programme “Every Flight Matters” is a winning programme in the Outstanding Customer Service Programme Award category.

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JASG wins Innovation Award and Implementation Award in HKIA Carbon Reduction Award Scheme 2018

Jardine Aviation Services Group wins the Good Class certificate of the Implementation Award and Excellent Class of the Innovation Award at the HKIA Carbon Reduction Award Scheme 2018 honouring our exceptional efforts in achieving outstanding environmental performances.

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Jardine Aviation Services Group achieves excellent results in Hong Kong Association for Customer Service Excellence awards

The Aircraft Dispatch and Station Control, and Learning & Development teams of Jardine Aviation Services Group (“JASG”) were awarded in the 19th edition of the Hong Kong Association for Customer Service Excellence awards

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